Valuable Skills Centre

  GRAPHIC DESIGNER Why they are important Graphic design is simply the representation of ideas, concepts or the passing of information and  messages in pictorial form. Good pictures speak volumes and have a way of grabbing attention, serve as a source of inspiration and are a creative way of communication. This is very important for branding and marketing.  Graphic designers create images for: Branding businesses, products and services. Marketing / advertising Programmes, businesses and their products and services.  Blogs, websites and apps. Books and the publishing industry. A good graphic designer is a great asset to any business or organization especially in this age where the internet has made the world a global village. Basic Skills and Qualifications An imaginative and creative eye Good communication skills Ability to understand, appreciate and interpret graphically the ideas of clients.  Ability to navigate a computer Passion and willingness t...

  IT SUPPORT / HELPDESK EXPERT Why they are important IT Support Analysts make sure that everything tech such as computers, internet connectivity, hardware devices such as printers, projectors etc. work properly to ensure a smooth flow of work in an organization. They also help resolve any technical issues which may arise for a Customer as they use the websites or applications of their organization such as password problems, transaction issues and the like. Apart from being referred to as an IT Support Analyst, other names used to describe this role include; technical support analyst or Helpdesk assistant. Basic Skills and Qualifications Graduates and school leavers alike can learn and develop the skills required to be IT Support Analysts. The following are basic Skills / qualifications you need to be an IT Support Analysts: Good communication (active listening, verbal and written communication). Tech inclined, always curious and proactive to resolve technical issues fo...

IT ADMINISTRATOR Why they are important An IT Administrator also known as a Systems Administrator is responsible for the management and maintenance of all  IT infrastructure, servers, computer networks and security systems of an organization. They ensure that all the IT infrastructure are in perfect working order for the smooth flow of work through: Maintenance, repair and upgrade of the operating system including hardware and software. Installation of network and computer systems. Monitoring the performance of existing computer systems and IT infrastructures. Unification or / and customization of client operating systems, email servers, firewalls, and internet. Immediate resolution of security or usability concerns. Resolution of helpdesk requests Backing up  data . Basic Skills and Qualifications If you possess the basic Skills listed below then you can further build on them to become an IT Administrator. However, having a degree in Information Technology, comput...

DIGITAL MARKETERS Why They Are Important The major goal of a Digital Marketer is to utilize the internet and other communication technology tools to obtain paying customers for a business.  This they achieve this by: Content creation (Copies and videos) for funnel building, social media, the organization's website and blog. Search Engine Optimization (SEO) to ensure that created content is found easily by prospects on search engines like google. E-mail marketing Pay per click strategies Affiliate marketing which is essentially earning commissions as a result of the independent efforts of the marketer. Analytics that indicate how well marketing campaigns are doing and using available information to create campaigns that attract more customers. Basic Skills and Qualifications Good communication skills (especially copywriting skills: the ability to write creatively and persuasively ). Ability to research to provide valuable information. Tech savvy enough to navigate the in...

CUSTOMER SERVICE SPECIALISTS Why They Are Important Like the saying goes "customer is king"... This is a critical job that has the power to maintain existing customers, attract new customers or drive away customers. Customer Service Specialists are very important because: They are the intermediaries between the customer and the company what they say or do is seen by the Customer as the action of the organization they represent. They interact via telephone, email, online chat, or in person to answer customers' questions, clarify their uncertainties and help customers resolve any challenges they may be experiencing with the organization's products and / or services. They use their knowledge of a specific product, service, or area of specialty to respond to inquiries and ensure that appropriate actions are taken to resolve customers problems and concerns by referring their compliants to the appropriate team of staff if they can't handle it personally. The...