CUSTOMER SERVICE SPECIALIST

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CUSTOMER SERVICE SPECIALISTS
Why They Are Important
Like the saying goes "customer is king"... This is a critical job that has the power to maintain existing customers, attract new customers or drive away customers. Customer Service Specialists are very important because:
  • They are the intermediaries between the customer and the company what they say or do is seen by the Customer as the action of the organization they represent.
  • They interact via telephone, email, online chat, or in person to answer customers' questions, clarify their uncertainties and help customers resolve any challenges they may be experiencing with the organization's products and / or services.
  • They use their knowledge of a specific product, service, or area of specialty to respond to inquiries and ensure that appropriate actions are taken to resolve customers problems and concerns by referring their compliants to the appropriate team of staff if they can't handle it personally.
  • They keep records of customer interactions with details of inquiries, complaints, or comments for reference purposes and performs other related duties that may be assigned to them by the organization's leadership.
Basic Skills and Qualifications
  • Good communication skills (verbal and in writing)
  •  Active listening skills
  • Ability to resolve customer grievances in a friendly and polite manner (problem solving skills).
  • Willingness to learn indepthly about product, service, or area of customer service specialization.
  • Proficient computer skills with the ability to learn new software.
Where you can work as a Customer Service Specialist
As a Customer Service Specialist, you can work full-time in the organization's physical office or remotely from any part of the world as specifically required by your employer. You can work at:
  • A call center
  •  Insurance companies, banks and other financial institutions.
  • Companies and agencies which offer products and services online.
Where you can find work
You can find the right role online on career service websites like LinkedIn, Jobberman etc.

How much you can earn per year
Between N75,000 to N1,500,000 per month depending on where in the world you get the job.

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